Return Policy

14 Day return policy

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For your peace of mind Diamond Story offers a 14 day return policy subject to the following conditions

- The item is returned in its original condition to the store within 14 days of the item being picked up from our showroom or being dispatched to you.

- The centre diamond must have the following minimum specifications. * D-H colour, SI1+ clarity, EX cut/polish/symmetry (VG-EX polish/symmetry for fancy shapes), Nil-Med fluorescence, 0.50 ct+

- 14 day return policy applies to diamonds only. 

- custom made jewellery will not be included in this return policy. 

- The diamond is not damaged or altered in any way.

If you have any questions or queries please do not hesitate to contact us at 03 9642 3649 or send us an email at [email protected].

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