Customer Reviews

Here are some of our many 5 star reviews from our satisfied clients

Scarlett WilsonPaul at diamond story has been incredible to work with!
We visited another diamond wholesaler near by and decided we wanted a second opinion . So went online and found Paul.
Paul was so helpful and knowledgeable, he made us feel truely comfortable. Originally we got just the engagement ring, but then also decided to get our wedding bands to.
Paul’s office is not overly “flashy” like some places we visited - but it’s a hidden Gem!
Paul was honest, never put any pressure on us and encouraged us to do our research so we knew we were making the right decision.
And the rings are perfect!!!

Ly SangPaul has always been so helpful and honest, I’m so in love with my purchase. Great job!

Adam Gascoigne - Aaron at Diamond Story was very helpful in choosing, sourcing, and setting a diamond for an engagement ring. He was always polite and immediately responded to my queries and requests. Comparing the price and service with what I was offered by conventional retailers there simply wasn't any contest. Highly recommended.

Gunjan Sharma - We recently purchased a stone from Aaron. We are pretty good in doing research, and found that we got the best value for money from Aaron as compared to several others in Melbourne who claim to do same. It is hard to buy a stone without seeing it but I found that Aaron was very honest with his recommendations. Once I discussed my budget and criteria, he found me the best possible stone. He was prompt with his responses and he found us a great deal. We got the stone evaluated after the purchase and the stone was exactly as we were told it would be.
I was recommended to go to Aaron by a friend. If you are trying to put your money towards the stone and not a brand name and get the really value for money I would recommend you to go the same- Go to Aaron.

Len BAaron was so helpful in securing my overseas diamond that i was set on. He worked his magic to get me the best price on it and to also fight off another potential buyer by reserving it quickly. With frequent, open and respectful communication we moved very swiftly in designing the custom ring to set the stone on. I appreciate Aaron's efforts and the company's excellent customer service. Highly recommend these guys! :)

Ben MooreI was referred to Paul by a friend after searching many stores and getting confused with all the options. Paul made it really easy and explained how to choose the right diamond for my budget. It was amazing the quality and value for money of what I could get through Paul compared to the other big name brands! He was so good I went back a year later and organised pearl earrings. He doesn't just specialise in diamonds. Would highly recommend!

Laurana LaneMy dad who is 74 wanted to buy my mum for their upcoming 50th wedding anniversary a special diamond ring and asked me for a little help.
After shopping around both online and in-stores i was so happy to have come across Paul at Diamond Story. He made the experience for both my dad and myself extremely pleasant and was always helpful and patient with the many questions my dad is known to ask which i admit can get a little annoying to most.
I always shop around when making pricey purchases but i insist to give Diamond story a comparison to their price and service. You will be pretty lucky to find elsewhere that's better.
In fact Paul made that much of an impression my dad even invited Paul over to his anniversary party.
Thank you again Paul for making what is usually a nightmare experience shopping with my dad so easy for both of us. I know my mum will be super delighted with the gift my dad got.

Tiffany Emerson - Living in a rural town and ordering my wedding rings online I was very sceptical. Aaron made the whole transaction easy. Aaron was very professional and kept me up to date throughout the whole process. The rings are stunning and are resized free of charge prior to dispatching. The ring box is out of this world! I will be recommending to all on the search for quality diamond rings in the future! Thanks once again, I can't wait for the big day so I can show the quality piece!

Craig HowardWe got referred to Paul by a very close friend. He was exceptional to deal with and delivered on exactly what he promised. My wife was blown away by the diamonds, quality and most importantly the service we received. I would recommend this Company very highly.

J MichichWe found Aaron through a friend’s recommendation and from our first meeting until our last, we couldn’t have been happier with the price, service and communication. We had a few other quotes, but the prices offered by Aaron were by far the best of them all. Thanks for helping my wife get the exact stone and setting she wanted!

Subi ChungHad our engagement ring done. Then our wedding rings. Then an eternity ring. Guess why I went back to these guys time and time again. I've sent three friends to get similar things done and they are also going back for more. 5 stars people.

Khanh VuAbsolutely amazing and honest service from Paul! Looking for an engagement ring was effortless with his assistance. We received the best customer service which made the whole experience so easy. Nothing was a problem for him and his team. A few weeks after choosing exactly what I was after, I had my dream ring on my finger :) I couldn't be happier! It is exactly as I designed it.
If we could give you a million stars, we definitely would! Thank you!

Ling XSo glad we found them! Jin and Paul were excellent and helped so much with our wedding bands. We could try on the different bands too, and we know we could trust them for the absolutely best price and best diamonds

Alex PachecoPaul was extremely helpful and knowledgeable about explaining the different types of stones available and helped me pick the right combination for what I wanted. His service was always A+++++++. He made feel very relaxed through the whole process and delivered exactly what I wanted in good time.

Abby XiaIt was a wonderful shopping experience at diamond story. Paul was extremely helpful. My fiancé was worry about the online shopping, especially we are living in NZ. But Paul was very patient to answer all the questions he asked. The great service is not just be provided before you buy the diamond, but also after you got the real ring. The ring is little bit big for me. Paul said resize and clean the ring are also include in the after sale service. Thanks Paul, and your team. A great company to deal with.

Ravi MoothyI had a very positive experience with Diamond Story. Aaron was extremely helpful and went to great lengths to make sure I received an excellent engagement ring in a rather short time frame. Highly recommend.

Michelle HowardHighly recommend. My diamond earrings are magnificent and they worked with me to ensure the setting was 100 % to my satisfaction. Will definitely be back!!

Pam HigginsMy husband and I met with Paul on Tuesday April 19 in his very well appointed office to purchase a diamond to replace the existing smaller diamond in my engagement ring.
Paul was excellent to negotiate with, knowledgeable and clear on all things associated with diamonds. We agreed on a diamond and also setting the diamond into my ring. We were pleased with the outcome as I had a quote from another diamond wholesaler for the same diamond and Diamond Story was much less expensive.
It was great to deal with a person who was not pushy and clear on the quality and pros and cons of the diamonds we gave consideration to. Consequently, we felt very good about our experience dealing with a diamond wholesaler rather than a retailer.
I now have my ring back with the Diamond Story diamond . The finish on the setting is excellent. I am over the moon.
Paul met all time lines he set with us which was very satisfying.
Pam and Brent Higgins Perth WA

Andrew Hubbard - Paul from Diamond Story was incredibly helpful from beginning to end. The process from picking a diamond to designing a setting was made incredibly easy as his knowledge is fantastic. Absolutely recommend him to anyone.

Dimitra Zervas - Excellent service & advice. Have already recommended to friends and family. Thank you for taking such good care of us.
Akj DaniellePaul was unbelievably helpful to me when I wanted to find the diamond and design my custom engagement ring.
I have changed my mind, my budget and specs again and again and ended up missing out on a great diamond Paul suggested but he didn't give up on me, and he was super helpful, always on the look to keep me updated with the newly available diamonds. He went above and beyond what most would do in his place.
Anytime I need some diamond jewellery, I will be purchasing from Diamond Story.
Andrew HigginsExcellent service, great price and very friendly staff. Could not fault them

AnnaPaul was amazing to work with. He was very patient and guided us with everything. No question was unanswered. He never pressures you to upsize. Always works with your budget. And he’s very honest ! Gives great advice. My husband and I definitely recommend Diamond Story to everyone, 150%!

Alexander CookDiamond Story are fantastic. Firstly, their prices are highly competitive, coming in well below what jewellery stores quoted me for equivalent stones / rings. Secondly, Paul (who I dealt with at Diamond Story) always offered highly valuable and objective advice. Lastly, Paul was extremely communicative throughout the whole process, which made it much simpler and stress-free than I imagine it would have been otherwise. I recommend that all Melbournians who are in the market for engagement rings should go to Diamond Story; you will get much more rock for your money.

Kenneth SiuFantastic service from start to finish. Extremely helpful in guiding through the process of choosing and designing the ring.

Chares WangTop service, no complains whatsoever. I found Diamond Story through a friend and went to inquire on a potential purchase. Paul from Diamond Story was particularly helpful and the service was comprehensive as well. He provides the details with all the fine prints and let you check out the inscriptions on the diamonds to give you a peace of mind. Always punctual as well. You can be confident with the purchase.

William CamererPaul provided fantastic service with ease and speed. Would highly recommend

Helen FotiadisDealing with Aaron. He is brilliant to work with in creating the perfect engagement ring. So patient & always responsive to my queries. I would recommend Diamond Story/Diamond Specialist to everyone. Our diamond is amazing, took us a very long time to find a quality diamond at a great price too!

Jason NgBought my engagement rings from diamond story though Aaron. I was pretty late with the order but he pushed it out fast for me. Great service and price. Their recommendations with styles were spot on.

Steven NgoMy first experience here was excellent, and having made enquiries to other shops that always lacked service in some way, I have since been back to diamond story numerous times and can promise the service you get from both Aaron and Paul are very professional, courteous, yet very easy to talk to. They were beyond helpful on each occassion to help find and build the best and most suitable product for my needs. Their pricing was by far the most competitive I could find and the quality of every item produced never failed to impress. It's been a pleasure to work with them on each occassion, big or small. I highly recommend all others to do the same.

Calvin TrinhFantastic service and extremely helpful during the design process of the ring. Would definitely recommend!

Cam KarstachewDiamond Story has been a pleasure to buy from,
Paul has helped through the wholes process by diligently explaining each step and providing renders where possible - thank you Diamond Story

Andrew RhodesGreat service. Paul was a pleasure to deal with.