Terms and Conditions

Terms and Conditions

Below is a summary of our terms and conditions.

Payment Terms

a) Unless otherwise agreed, payment must be made prior to delivery of the Goods, immediately upon receipt of a tax invoice for the Goods. Details of our payment options are outlined in Schedule 1.

b) All payments must be made free of deductions, withholding, or set-off unless expressly agreed in writing by the Company.

c) If payment is not made as stipulated, the Company may, at its discretion, require the Customer to pay a default charge equal to interest at 1.5% per month (calculated daily) on the overdue amount, from the due date until paid in full.

d) The Company may declare any amounts owing by the Customer to be immediately due and payable if the Customer fails to pay on time or if there are concerns regarding creditworthiness.

e) If a Customer’s account is overdue or credit references are unsatisfactory, the Company reserves the right to convert the account to Cash on Delivery (COD), requiring full payment before shipment.

f) The Company is not responsible for removing Goods or materials from the Customer’s premises due to non-payment.

g) Credit facilities may be suspended or withdrawn at the Company’s discretion at any time.

h) Payments made by cash are due immediately.

Cancellations and Variations

a) Orders cannot be canceled or varied without the Company's prior written consent.

b) The Company may charge reasonable costs incurred in preparing any canceled or varied order.

c) The Company may cancel any contract or suspend supply immediately under circumstances such as:

  • Overdue payment or breach of terms.
  • An insolvency event occurs.

d) Cancellation by the Company does not affect its right to recover payment for Goods already supplied.

Schedule 1: Payment Options

In-store Payments:

  • Alipay
  • AMEX
  • Visa
  • Mastercard
  • Bank transfer
  • Eftpos
  • Bank or personal cheque (subject to clearance)
  • Chinese UnionPay

Online Payments:

  • AMEX
  • PayPal
  • Visa
  • Mastercard
  • Bank transfer

Additional notes:

  • International/AMEX cards: 2% surcharge applies.
  • PayPal: Not accepted in-store. Online, payments are processed with surcharges of 2.8% (domestic) and 3.8% (international). Shipping is to the address registered with PayPal.
  • Bank transfers: Take 2-3 days to clear; the title remains with the Company until funds are cleared.
  • Cheques: Must be payable to Diamond Story Pty Ltd; clearance required before ownership transfers.
  • Lay-Bys: Subject to 6-week terms, applicable only to in-stock diamonds and settings.
  • International customers: Payment in full required before order processing.
  • Collection: Must produce the original invoice or 100 points of ID to collect orders.

Item 5: Delivery Policy

  • The Company will endeavor to meet specific delivery requirements but cannot guarantee absolute compliance.
  • Delivery is deemed complete when the Goods are delivered to or left at the address on the Tax Invoice.

Item 6: Shipping Policy

  • Shipping within Australia and New Zealand is via standard rates (Auspost Express with signature required) and fully insured.
  • Each shipment includes: the ordered item(s), Diamond Certificate (if applicable), Valuation Certificate (if applicable), and appropriate packaging.
  • Orders placed:
    • Between 9:30 AM - 2:30 PM, Monday–Friday, are processed same day.
    • Outside these hours or on weekends/public holidays, are processed the next business day.
  • Shipments:
    • Within metro Australia: Gt-Ex couriers.
    • Regional Australia: Auspost Express.
    • New Zealand: Auspost Express.
    • International: FedEx Priority, with shipping rates varying; duties/taxes payable by the customer.
  • No shipments to PO Boxes; only physical addresses.
  • Customers should inspect packages upon receipt and contact Diamond Story immediately if tampered or damaged.

Item 7: Returns, Refunds & Exchanges

Jewellery Guarantee:

  • All jewellery is manufactured with high-quality materials and inspected before shipping.
  • A lifetime guarantee covers manufacturing faults. Repairs are free if faults are found.
  • Damage from wear and tear, mishandling, or physical damage is not covered; insurance is recommended.
  • Repairs or alterations by third parties void the guarantee.

Claims & Returns:

  • Customers must inspect goods upon receipt and notify the Company of any issues within 14 days.
  • Returned goods must be unworn, in original condition, and include packaging and certificates.
  • Returns for faulty goods require prior approval; disputes over wear or damage are resolved through industry procedures.
  • Refunds are processed in the original payment method; shipping costs