Privacy Policy

Privacy Policy

Below is a summary of our terms and conditions.

Credit Reporting Policy

The Customer consents that Diamond Story may:

  1. Disclose information regarding their trading history and activities to a credit reporting agency in accordance with the Privacy Act 1988.
  2. Obtain or provide a report concerning the Customer’s commercial activities, creditworthiness, credit standing, credit history, or credit capacity from or to a credit reporting agency allowed under the Privacy Act 1988.

Privacy Policy

1. Introduction
Diamond Story is committed to protecting your personal information. We guarantee the privacy and integrity of your details are maintained at all times and are never sold to third parties. This policy explains your rights and our commitments, aligned with the National Privacy Principles (“NPPs”) under Schedule 3 of the Privacy Act 1988. It applies to many private sector organizations, including us, and governs how we handle your personal data.

“We,” “our,” or “us” refers to Diamond Story Pty Ltd (ABN 92122108413).

2. Collection of Personal Information
2.1 Types of personal information we collect include:

  • Name and address
  • Phone numbers
  • Email address
  • IP address from our website
  • Details of previous dealings with us
  • Financial information (e.g., credit card details during payments)

2.2 Methods of collection:

  • Credit applications
  • In-person or telephone discussions
  • Account and payment records
  • Website or email interactions
  • Information from third parties like accountants or lawyers

2.3 If we acquire personal data about someone else from you, we will take reasonable steps to ensure they are aware of this policy and inform them of:

  • Our contact details and identity
  • Their right to access the information
  • The purpose of collection
  • The organizations we may disclose information to

3. Use of Personal Information
3.1 Purposes include:

  • Providing financial or business services
  • Processing transactions
  • Billing
  • Sending updates or promotional offers (with option to opt out)
  • Internal analysis and website improvement
  • Better understanding customer needs

3.2 You can opt out of marketing communications at any time by contacting us.
3.3 We will not sell or lease your information to third parties without your consent unless required by law.
3.4 We may use your images in advertising or social media unless you request otherwise.

4. Data Quality
4.1 We strive to keep your personal info accurate and current.
4.2 Please notify us of any changes or inaccuracies; you can request access or corrections, which may incur a fee.
Contact us at info@diamondstory.com.au.

5. Data Security
5.1 We implement security measures such as:

  • Locked offices
  • Computer passwords
  • Firewalls and security monitoring
  • Virus protection software
    5.2 Personal data is retained only as long as necessary, then securely destroyed or de-identified.

6. Disclosure of Information
6.1 We may disclose your info to:

  • Staff and contractors
  • Local or international agents involved in delivering services
  • Third-party providers for website or business operations
    6.2 Your information will not be sold to marketing entities without consent.
    6.3 By providing images of your jewelry, you consent to their use in marketing unless you opt out.

7. Cookies
7.1 Our website uses cookies to analyze traffic and enhance user experience.
7.2 Cookies do not give us access to your device beyond this purpose.
7.3 Most browsers accept cookies by default, but you can disable them—note this may limit website features.

8. Additional Data
We may collect clickstream data, including browser type, pages visited, and time spent. This data is anonymous and not linked to personal identity.

9. External Links
Our website may link to other sites. We are not responsible for their privacy practices or content.

10. Your Rights & Inquiries
If you have questions, want to update your info, or wish to opt out of marketing, contact us at info@diamondstory.com.au. We’ll address your concerns promptly. Disputes or complaints will be investigated by our privacy officer.

11. Policy Updates
We may revise this policy periodically. Changes will be reflected with an updated modification date.

Schedule 4: Website Usage Terms

Introduction and Definitions

  • Use of our website signifies acceptance of these terms, which along with our Privacy Policy govern your relationship with us.
  • “The Company,” “we,” “our,” or “us” refers to Diamond Story Pty Ltd (ABN 92122108413).
  • Definitions:
    • “Content” includes all messages,