Terms and Conditions

Commonly asked questions

  • Can I resize my ring even if I didnt buy at Diamond Story.

               Yes! You are welcome to bring any ring made in Platinum 950, 18K white/yellow/rose gold or 9K white/yellow gold and we can resize it for you. There are some exceptions: rings with diamonds more than half way down the band, rings made in other materials, Coated rings, rings with engravings you would like preserved

  • How much does it cost for resizing?

               Resizing cost will depend on material and how many sizes it needs to go up/down. Generally speaking platinum rings will cost $90 to resize up to 2 sizes bigger or smaller, 18K gold rings will cost $80 to resize up or down 2 sizes and 9K gold rings will cost $60 to resize 2 sizes up or down. Get in touch with one of our experts to get a quote for any complex jobs ro jobs requiring more than 2 size adjustments. 

  • How long does resizing take?

               Resizing usually takes 2 days to complete. Urgent jobs can be accomodated at an extra cost if it is urgent.

  • Will my goods be safe? 

               Diamond Story will take full responsibility of the goods whilst in our care. If lost or damaged the item will be replaced or repaired.
  • Where is my ring serviced or resized?

               The ring is resized by our partner jeweller in Melbourne CBD. Servicing is done in either our workshop in Sydney or by our partner jeweller in Melbourne depending on what needs to be done.
  • How long does repairs and service take?

               Servicing will only take half a day to one full day. Most of the time items dropped off in the morning can be collected in the afternoon Repairs will depend on what needs to be done. Generally we ask for 2-3 weeks for repairs.
  • Whats involved in the polishing and plating process

               For platinum jewellery the jeweller will buff (emery) and polish all parts of the metal ensuring all scratches are removed. And small dents will also be buffed out but any large dents, holes or damage will need to be repaired beforehand.
               For 18K and 9K white gold jewellery the jeweller will remove the old Rhodium coating and then buff (emery) and polish the metal. Once polished the item is dipped in Rhodium once again to give it its beautifyul white sheen. If any large dents or damage is present the ring will need to be repaired.
               For 18K and 9K yellow and rose gold jewellery, the jeweller buffs (emery) and polishes the ring removing scratches etc. If any large dents or damage is present the ring will need to be repaired.
  • how many sizes can you go up or down in resizing?

               For most soliatire rings you can resize as much as you need. More rings with diamonds it will depend on the style of setting and number of stones in the band but generally up to 3-4 sizes is ok. If you are unsure please do not heistate to contact us.

Full terms and conditions can be found by clicking here

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