Terms and Conditions
Commonly asked questions
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Can I resize my ring even if I didnt buy at Diamond Story.
Yes! You are welcome to bring any ring made in Platinum 950, 18K/14K/9K white/yellow/rose gold or even 24K yellow gold and we can resize it for you. We can also resize sterling silver. There are some exceptions: rings with diamonds more than half way down the band, rings made in other materials, Coated rings, rings with engravings you would like preserved. Send us a picture of the ring if you are unsure or even better bring it in and we can advise if resizing is possible.
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How much does it cost for resizing?
Resizing cost will depend on material and how many sizes it needs to go up/down. Generally speaking platinum rings will cost $90 + GST to resize up to 2 sizes bigger or smaller, 18K/14K/9K gold rings will cost $80 + gst to resize up or down 2 sizes and Silver rings will cost $60 + GST to resize 2 sizes up or down. Get in touch with one of our experts to get a quote for any complex jobs ro jobs requiring more than 2 size adjustments.
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How long does resizing take?
Resizing usually takes 2 days to complete. Urgent jobs can be accomodated at an extra cost if it is urgent. Longer times apply during busy periods like Xmas and Valentines day.
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Will my goods be safe?
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Where is my ring serviced or resized?
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How long does repairs and service take?
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Whats involved in the polishing and plating process
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how many sizes can you go up or down in resizing?
Full terms and conditions can be found by clicking here